What should I do if I haven't received my package? William van der Staaij November 16, 2023 17:25 Updated If you suspect your package is lost, please get in touch with our Customer Care team and they will assist you. Related articles I need help with my order, who can I contact? How do I request a return? If I missed the delivery of my package, can I book a redelivery? How long will it take for my order to arrive? Germany - Shipping Rates