Ouch! Crashing, it's something we all hope to never happen. But it happens to the best of us. And we're happy to get you on the bike again with a kit that's fresh as a daisy. We offer a Repair Service and a Crash Replacement Service.
Free Repair Service:
Get in touch with our Customer Care team to send us the details and photos of your damaged kit, including your original receipt. We then check in advance whether the damage item can be repaired. If we confirm reparation is possible, please send us the damaged goods (on your own expense). We will send the repaired goods back to you free of charge.
Our goal is to repair everything we can, but each repair is different. If your Crash Replacement item can be repaired it will take 1 to 3 weeks to receive your repaired item back.
Crash Replacement:
If the damaged goods are not repairable, we offer you a 50% discount on a replacement kit. Get in touch with our Customer Care team to send us the details and photos of your damaged kit, including your original receipt.
Crash Replacement Conditions:
- Proof of purchase from biehler-cycling.com or an approved Biehler Retailer must be provided, either your Receipt or Order Confirmation.
- Regular wear and tear is not covered by the crash replacement
- The replacement discount may only be applied at the biehler-cycling.com online store.
- The replacement discount of 50% applies to the consumer price of you paid for the purchased product.
- Does not include customized items