Shipping & Delivery

Shipping Information

• Germany - Shipping Rates
• Europe - Shipping Rates
• USA - Shipping Rates
• Rest of World - Shipping Rates

Status of my order

• How long will it take for my order to arrive?
• What should I do if I haven't receive a tracking number?

Delivery problems

• What should I do if I haven't received my package?
• I have not received my package and it has been returned to your warehouse. What should I do?
• If I missed the delivery of my package, can I book a redelivery?
• What should I do if I received the wrong product?

Other FAQ

• When do I get free shipping?
• Do I have to pay customs costs when receiving an order?
• The address I entered is incorrect, how can I change it?
• Where is my order shipped from?
• Can I recycle my shipment packaging?