Ordering & Payments

Ordering Information

• Can I make changes to my order?
• Can I cancel my order?
• I need help with my order, who can I contact?
• How do I know if my order was successful?
• Why didn’t I receive my order or shipping confirmation email?

Bundles & Gift Cards

• Can I order bundles?
• How do I use my gift card or discount code?

Payments Information

• What forms of payment do you accept?
• What currency can I purchase in?
• I purchased an item and it has now been reduced in price, will you price match?
• Will I be charged for out-of-stock items in my order?
• I did not receive a 10% Newsletter discount code. What should I do?

Tax & Customs

• How is tax calculated?
• Do I have to pay customs costs when receiving an order?